2019-2020 Undergraduate Catalog 
    
    Mar 28, 2024  
2019-2020 Undergraduate Catalog [ARCHIVED CATALOG]

Add to Favorites (opens a new window)

CIS 2370 - Help Desk Support


Credit(s): 3

This course introduces students to the tools, technology and techniques used in help desk / customer support systems. Topics include fundamental help desk processes and support tools. Customer interaction utilizing soft skills is emphasized. Students work with real world computer support examples, case studies, and activities.

Prerequisites: CIS 2112  and CIS 2101 

Offering Location: Lyndon Campus

Notes: There is a course fee.



Add to Favorites (opens a new window)