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May 13, 2024
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CIS 2370 - Help Desk Support
Credit(s): 3
This course introduces students to the tools, technology and techniques used in help desk / customer support systems. Topics include fundamental help desk processes and support tools. Customer interaction utilizing soft skills is emphasized. Students work with real world computer support examples, case studies, and activities.
Prerequisites: CIS 2112 and CIS 2101 .
Offering Location: Lyndon Campus
Notes: There is a course fee.
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